Terms and Conditions Policy
House of GlamRock by Designer Marla Guloien
Website in a Day / Website In A Week
Terms of Participation
Please read these Terms and Conditions (“Terms”) carefully. By purchasing and registering for the Website In A Week or Website In A Day Program (the “Program”), you (“Client” or “You”) agree to these Terms, which form a binding agreement between you and House of GlamRock (“Company,” “we,” or “us” “our”). The Company and You are individually referred to as a “Party” and collectively as the “Parties.”
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Program Overview
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Website In A Day
The Company agrees to provide a fully customized website design experience, titled “Website in a Day” (the “Program”), within one day. This includes:
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Customization of a unique website design combining elements from up to three Wix templates selected by the Client. The final website will reflect the Client’s style and preferred features, as identified through collaboration with the Company.
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Brand Identity Creation:
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A 1-hour brand strategy call to establish goals, identity, and direction.
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A 30-minute website strategy session to finalize layout and content.
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A provided brand identity package, including a color palette (4-6 colors), font selection (2-3 fonts), and a brand vision overview.
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5 Page Website Design and Optimization:
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Fully optimized desktop and mobile versions of your Wix website, including Home, About, Work Together/Offers, Contact & One Long-Form Sales Page
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Streamline Communication - Enjoy A User Friendly Dashboard and Centralized Inbox
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Community and Resources:
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Access to instructional videos to assist with post-launch website management. These will be updated and added throughout 2025.
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30 Ready To Go Posts:
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Your first month of social graphics included to help promote your new site! -That's *30 Instagram graphics.
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Website In A Week
The Company agrees to provide a fully customized website design experience, titled “Website in a Week” (the “Program”), within one week. This includes:
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Customization of a unique website design combining elements from up to three Wix templates selected by the Client. The final website will reflect the Client’s style and preferred features, as identified through collaboration with the Company.
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Brand Identity Creation:
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A 1-hour brand strategy call to establish goals, identity, and direction.
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A 30-minute website strategy session to finalize layout and content.
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A provided brand identity package, including a color palette (4-6 colors), font selection (2-3 fonts), and a brand vision overview.
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8 Page Website Design and Optimization:
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Fully optimized desktop and mobile versions of your Wix website, including Home, About, Work Together/Offers, Contact, 2-3 Sales Pages, Products/Shop, Podcast/Blog + More
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Streamline Communication - Enjoy A User Friendly Dashboard and Centralized Inbox
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Community and Resources:
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Access to instructional videos to assist with post-launch website management. These will be updated and added throughout 2025.
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30 Ready To Go Posts:
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Your first month of social graphics included to help promote your new site! -That's *30 Instagram graphics.
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Client Deliverables Required Before Start
To ensure the success of the Program, the Client must provide the following materials at least 48 hours before the Program start date:
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Template Selection: The Client must select three Wix templates that they like. The Company will create a unique design that incorporates the preferred style and features identified during the strategy sessions.
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Wix Subscription: The Client must sign up for a Wix paid plan and provide necessary account access as instructed by the designer.
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Domain and Hosting: The Client’s domain must be purchased, and already managed through Wix. Any domain transfer steps must be completed as required prior to our services.
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Website Content: All written website copy for each page (Home, About, Services, Contact, etc.).
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Client must provide the following assets:
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High-quality images (branding and personal photos).
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Testimonials
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External links, and other essential page elements.
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Legal documents (Terms of Use, Privacy Policy, etc.)—if unavailable, templates can be purchased through the Company’s recommended vendor.
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Additional Materials: Freebies, lead magnets, and/or blog content for inclusion on the website (if applicable).
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Client needs to migrate existing blog or podcast if applicable.
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All legal documents pertaining to Client’s website:
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ie. Terms of Use
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Terms and Conditions
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Policy Page
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Refund Policy
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Cancelation Policy
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Other documents that are required for their business / industry.
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Failure to provide these materials on time may result in project delays or rescheduling fees. If you do not have these already, our team will recommend you purchase the templates from a lawyer and do them while we’re working on the website. If you choose to not use them or want to launch without them, Marla Guloien and House of GlamRock are not responsible for any compliance issues or legality concerns related to your choice.
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Client Responsibilities During the Program
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“I expect my clients to be communicable for the entirety of the day. You’re welcome to take calls, and go about your day while I design, but if questions arise, I do need responses within one hour at max. If I’m designing, and haven’t heard back from you in over an hour, I will move forward with the said designs and you will loose the option to give edits on that section. I don’t want this to ever happen, so please be attentive! Please let me know if you have things going on, or appointments while we’re on our first call of the day so that I know when I can expect you to be busy.”- Designer Marla Guloien
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Active communication is essential. Delays in responding to questions (over 1 hour) may result in the design proceeding without Client input, and revision opportunities for that section may be forfeited.
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Full participation during the Brand Strategy Call is required.
Rescheduling and Cancellation Policy
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Deliverables Needed by Client Prior to Program: we have a strict deliverable agreement to ensure that the Company is able to perform the tasks outlined in section one. Client materials need to be given to us before the day of our branding call / day of intensive program planned.
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Reschedules: One reschedule is permitted if requested at least 24 hours before the Program start date. For emergencies within 24 hours, contact the Company directly.
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Cancellation: No refunds will be provided under any circumstances.
Notices:
Any notice required or desired to be given pursuant to this Agreement shall be deemed to have been given when in writing and shared via email to the Client at the Client’s email address on file or entered upon registration for the Program, and to the Company at Company’s email address: Marla@houseofglamrock.com
Fees and Payment
The total cost for the Program is:
Website In A Day:
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$4,200: Single payment due immediately at the time of registration.
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$4500: Payment plan option, split into two equal instalments of $2250. The first payment is due immediately, and the second payment will be automatically charged after 30 days.
Website In A Week:
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$8,400: Single payment due immediately at the time of registration.
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$8800: Payment plan option, split into two equal instalments of $4400. The first payment is due immediately, and the second payment will be automatically charged after 30 days.
Important Notes on Payment:
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Payments for the Program must be made either through the Wix invoice provided or directly to designer Marla Guloien DBA House of GlamRock.
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All ongoing fees, subscriptions, and plans relating to the website will be managed through Client’s Wix account at Client’s expense.
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Client understands and agrees that Client is financially responsible for all payments to House of GlamRock for services rendered, whether paid in full or in a payment plan (listed above).
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If payment is not submitted on a payment plan on time after we’ve tried to collect it, the remaining balance + 30% will be sent to a collections agency of our choosing.
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All payments are non-refundable, and chargebacks will not be accepted.
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All of the personal information that the Client provides as part of the payment process may be collected by both the Company and Company’s third-party payment processing providers. This includes, but is not limited to, name, email address, billing information, and credit card number. Please read our Privacy Policy with respect to how we handle our customer’s personal information.
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Our third-party payment processing providers may have privacy policies and terms and conditions that differ from Ours. The company has no liability or responsibility for the independent policies of the Company’s third-party payment processing providers. The client is encouraged to read the independent policies on third-party payment processing providers’ websites.
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We do not tolerate or accept any type of chargeback from the Client’s credit card company. If the said client needs to terminate this agreement prior to the Program, the client releases all money already paid in order to secure the day on the Company’s schedule. For this, there are no refunds whatsoever.
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Client agrees to abide by these Terms and to pay Company’s invoices on time and agrees to the late payment clause in this agreement, listed below.
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Due to the nature of the Program and the services provided by the Company, there are no refunds, for any service provided by the Company under this Program.
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If You elect for the payment plan, You hereby authorize the Company to charge your credit card or debit card automatically according to the terms set forth in the Fees section above.
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Regarding recurring payments and outstanding invoices: If all payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new payment method promptly or your Program access will be terminated.
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If the Client has an unpaid invoice for more than 10 days, we hold the power to drop the client relationship, and the project will be terminated.
Ownership and Intellectual Property
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Upon full payment, all deliverables, including the website, become the Client’s property.
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It is understood and agreed that all deliverables produced by Company under this Agreement become the property of the Client once “Client” pays all compensation due under this Agreement
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The Company retains the right to:
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Use completed designs for marketing and promotional purposes (anonymized unless agreed otherwise).
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Maintain credit on the website footer (“Designed by House of GlamRock”) hyperlinked to our website for at least five years.
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Any designs or templates created by the Company may not be resold, repurposed, or redistributed.
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Independent Contractor Status:
It is expressly agreed and understood that the Company is performing services under this Agreement as an Independent Contractor of the Client and that Company is neither an employee nor an agent of the Client. The company will have sole control over the detailed method of performance of the services, and the facilities and resources needed to perform the services. -
Company agrees to pay all applicable taxes which may arise as a result of Company’s performance under this Agreement and to comply with any and all laws and regulations applicable to Company’s performance or that of any employee or subcontractor.
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Company will have no authority to act, to make any representation, to enter into any contract or commitment, or to incur liability on behalf of the Client.
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Company retains the ability to use the deliverables produced under this Agreement for marketing, promotional, social media, and/or educational purposes provided that
- data will be anonymized, except for Client’s name, domain URL, information other than any of the clients intellectual or private property and
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Company protects Client’s private data at all times.
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Client agrees that the Service Provider is able to use the site, after and while it’s being worked on in any marketing materials they so choose.
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It is further understood and agreed that any client-specific information developed, obtained by, or provided to Company under this Agreement shall be and remain the property of the Client and will be subject to the Client's sole control once the said project and agreement have been commenced.
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Client hereby authorizes, releases, and consents to the Company for any use of Client’s name, likeness, image, voice, and written word for promotional or advertising purposes.
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Non-Exclusivity:
The Parties hereby acknowledge and agree that this Agreement is non-exclusive. The client may contract with third parties who perform the same or similar services as those performed by Company and Company may contract with and perform services for as many additional third parties as Company sees fit, without any restriction or limitation.
Confidentiality
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The Company agrees to maintain confidentiality for all materials and proprietary information provided by the Client during the Program. Exceptions include information already publicly known or lawfully acquired from third parties.
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In the course of performance under this Agreement, the Company may receive confidential information from the Client or its clients that pertains to client matters or the business of the Client without which the Company would not be able to perform the Company’s services for the Client.
"Confidential Information" includes all information, technical data, or know-how, including, but not limited to, that which relates to the Client's research, products, hardware, software, designs, inventions, ideas, processes, drawings, business plans, product implementations, financial information, marketing techniques, business operation and systems, pricing policies, information concerning employees, customers, and/or vendors disclosed by one party to another in writing, orally, by inspection, or otherwise. -
The company agrees to keep all such information confidential at all times and not to use it except in the course of performance under this Agreement. The company will take reasonable steps to maintain such confidentiality and obtain similar commitments from any employee or subcontractor to whom such information must be disclosed in the course of performance.
Dispute Resolution and Governing Law
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This Agreement is governed by the laws of the Province of British Columbia, Canada. Any disputes arising from this Agreement shall first be resolved through good-faith negotiation. If unresolved within 30 days, the parties agree to submit to mediation in Coquitlam, BC. If mediation fails, disputes will be resolved exclusively in the courts of Coquitlam, BC. The prevailing party in any legal action may recover reasonable attorney’s fees and costs.
Acknowledgments
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By participating in the Website in a Day/Week Program, the Client acknowledges and agrees to these Terms. This is a collaborative process, and both parties must work together to ensure timely and exceptional results.
Termination:
This Agreement will terminate if Marla Guloien decides to work together is not a good fit or if Client is unable to provide the required assets. No returns of any products or refunds will be given.
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It is the client's responsibility to provide all content, including images, copy and external links. If said content isn’t provided, it can prevent the site from going live during the one-day intensive.
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The client can also choose to launch on their own terms if their timeline is geared towards a specific date or other reasons, and releases the Company Service Provider from the responsibility to launch the new website that’s been created.
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The VIP Day is a partnership and collaboration and both parties must work together to complete this project efficiently.
Entire Agreement:
This Agreement expresses the full and complete understanding of the Parties with respect to the subject matter hereof and supersedes all prior or contemporaneous proposals, agreements, representations, and understandings, whether written or oral, with respect to the subject matter hereof.
No Warranties
COMPANY’S SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CLIENT AGREES THAT COMPANY IS NOT LIABLE TO CLIENT OR OTHERS IN ANY WAY FOR DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, AND/OR SPECIAL DAMAGES.
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